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    Reolink Argus: Long delay before video recording begins

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    • jc_45227324190
      jc last edited by

      Hi

      I have four Reolink Argus cameras, all running FW 0825_2179_2177_22.
      Each of the cameras use an 8 GB class 10 micro SD card.

      I see this behavior on all cameras:
      Motion detection occur, an image is captured (of what caused the motion) and video recording starts. I get an e-mail with the picture.
      When I see the movie, however, I don´t see it from the beginning where the motion was detected. Instead it seems that 2-3 seconds between the time where the picture is taken and until video starts recording is lost.
      Hence, I get many notifications with pictures of an object (e.g. person or cat) and then when I see the movie they contain no moving objects at all (because they have passed the camera before video recording have started). Do any of you see the same behavior?

      Also, it seems that from the time motion is detected and until the image is captured it takes 1-2 seconds.
      I am not very impressed about that.

      Best Regards
      Jens

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      • Bob_30281727886
        Bob last edited by

        The camera will wake up from sleep mode when its PIR sensor detects a person and start to record. So there is always a lag. This is how battery-powered cameras works, that they don't work constantly like other cameras (e.g. RLC-410) do. For Reolink RLC-410 for example, it has no power worries and works constantly. So it has pre-record of 6-7 seconds. But it certainly is what battery-powered cameras won't permit.
        So for battery-powered cameras, there is always a lag. For Reolink Argus, the lag is 0.7 sec. It is not a lot. But when the person moves fast, some of the movements won't be captured. To address the problem, you may adjust the position of the camera. So the camera will detect the target earlier and wake up earlier and start to record earlier.

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          • user_586042977132549_586042977132549
            user_586042977132549 @Bob last edited by

            @bob_30281727886 hi Bob, did you manage to resolve this issue? I have the same on my argus 2. It takes so long to start recording that the person is long gone by the time it starts so it is pretty much useless. Thanks

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          • jc_45227324190
            jc last edited by

            Hi Bob

            Thank you for your reply. I am aware of the way that the camera should work given that it is battery powered.
            There is a huge difference between the 0,7 seconds and the situation I describe.
            Also, you don´t address the fact that I get a picture send by e-mail that is not recorded on the video. I see a delay from motion detection and until video starts recording that is closer to 3 seconds than to 0,7. Is 0,7 seconds just a marketing number or does other customers actually see this kind of performance?

            Best Regards
            Jens

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              • k1pavic_467221390479505
                k1pavic @jc last edited by

                @jc_45227324190 Hi, did you get some fix for this problem? Having the same issue, which is disappointing...

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                • Reolink Lorenz
                  Lorenz @k1pavic last edited by

                  Hello @k1pavic_467221390479505, it is best to contact our support team by submitting a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will take a further look into the issue and get back to you asap.

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                • Bob_30281727886
                  Bob last edited by

                  Hi Jens,
                  If your delay is that long, please contact our support to take a look. There must be some things can be done to better the situation.
                  Thank you.

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