RLC-420 POE Camera - Can't view/download 'Daytime' 5mp High/Clear recordings

Snaffs

I have a couple of RLC-420 cameras attached to a new POE switch.
My problem is, I can't view or even download 5mp/High/Clear alert recordings correctly which happen during the daytime.

If I try and playback on my phone (on home wifi) or on my PC (on wired home network)
When set to "Fluent/Low" it plays the Alert Recording correctly & will save to my phone or PC correctly.

If however I change the setting to 5mp/High/Clear then it will either play back just the 1st few seconds of a 1 minute clip, then stop.
Or it will just say "Loading Stream" for about 15 seconds, and never even start to play.

On some clips it will play back the 1st few seconds of a 1 min recording before stopping, and I try to download the clip, it will only download these 1st few seconds also.

The weird thing is, during the nigh-time (dark) it will play back and save 5mp/High/Clear fine.
But it will not do so during the daytime

I have tried both a Sandisk Ultra and a Samsung Evo microSD card and makes no difference.
It's not my network speed, as I plugged an even more demanding camera into the same POE switch and that works fine.

Any advice please, as they are unusable to me if they cannot display/save 5mp quality.
Thank you.

Snaffs

Sad to see no support help so far

Just as an update, I'm trying to experiment with dropping frame-rates and bit-rates.
But should I need to do that?

Is there some limitation within the camera cpu? about having trouble writing/reading to a MicroSD card at certain settings, or should it easily be able to cope with even the highest settings you can select?

And/Or depended on speed of MicroSD card?

Does anyone know how many MB/s the camera will produce from the 5MP/High/Clear setting on the default values?
I can test (on my PC) how fast the cards and handle read/write speeds for comparison.

I need to know, as right now, not being able to rely on a recording makes the camera worthless.

Cynthia

Hello, sorry for the late response, may we know whether you can liveview the camera via the App in the 5mp/High/Clear mode in the local network? you can liveview it in the fluent mode, right? Both the phone app and the PC client have the same issue? If you reboot the camera, will it make sense? If still no luck, could you send us the camera firmware page and the App version to our support team: support@reolink.com?Our support team will help you check in detail. It would be great if you could describe the issue and your test result in the email, that will give them a better understanding. Your patience and understanding will be highly appreciated:)

Snaffs

Thank you Cynthia for the reply.

The problem is the same, whether I attempt to play back the recording via a Windows 10 PC, using the Reolink client, connected via wired ethernet on the same network as the cameras, or if I use the Reolink App on my Android 10 SmartPhone.

The result is the same. If I attempt to play back on either device as "Fluent" then the saved recording with play fine (albeit very low quality)
If I change to "Clear" within the playback area of the apps, then it just moves to the start of the recording, and stops. Refusing to play it.

I'm still doing some testing, by reducing the frames/sec setting, and the bandwidth setting.
With the settings all on the default's (2560x1920 30 fps 6144 max kbps) I have this problem.

So far I think I can eliminate the problem by lowering the frame rate (fps) or the bandwith (kbps) but I've not done enough testing to see how low they need to be for the recordings to be reliable.

Just to note about contacting via email.
I'm happy to do this, and explain everything, but I will not allow them to log-in and operate my PC remotely, for security/privacy reasons.
I mention this, as I had a small, totally unrelated issue some time ago with a indoor wifi cam and they insisted they would not take any action unless they had access to my PC, which for me is unacceptable.

Cynthia

Hi, good day!
OK,we appreciate your kind patience in the troubleshooting process.
We also look forward to hearing from you in the email. Feel free to keep us informed of your test process.
Thanks for your time and have a nice day!