RLC-410-5MP water resistent?

[shop_322005798875358]

We are using some RLC-410-5MP (firmware 20071000.pak) outside and they worked for a week flawlessly.

Last night we had strong rain and one of the cameras lost configuration and loaded default values.

Today we checked mainboard and camera module and it looks good - nothing is wet there.

Could it be, that the reset button (see photo) is not water resistent enough?

[shop_322005798875358]

We are using some RLC-410-5MP (firmware 20071000.pak) outside and they worked for a week flawlessly.

Last night we had strong rain and one of the cameras lost configuration and loaded default values.

Today we checked mainboard and camera module and it looks good – nothing is wet there.

Could it be, that the reset button (see photo) is not water resistent enough?

rlc-410-5mp.jpg

[Cynthia_124785627824270]

Hi, thanks for your review and sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com? Or send us a request in the link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks.

[Crimp On_62210811129]

The reset button is outside, exposed to rain? Oh, my. and the power supply cable as well?

I think your analysis is entirely correct and those two cables should be weatherproofed. You might consider mounting the camera on a B-10 Junction Box (or similar water tight box). You could mount a small box next to the camera and have the reset and power cables enter the box from the bottom. Would make a neater looking installation as well.