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I noticed a new firmware for the RLC-423, however it states it requires hardware version IPC_51516M5M, and mine is IPC_3816M. Does this mean I cannot update my camera? I cannot find another firmware version on the site.This is a pretty serious issue if I cannot upgrade my firmware due to no fault of mine.Please advise of a solution.Thanks,JScreen-Shot-2021-02-06-at-8.02.05-PM.png
The firmware for IPC_51516M5M cannot be upgraded to the camera with hardware version IPC_3816M. If there is any problem with the camera, please contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.
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