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TrackMix New Firmware Update: Auto-Tracking Range & Tracking Schedule
New NVR Firmware is on Download Center Now!
RLC-823A & RLC-523WA Tracking Beta 4.0 Firmware: Added Auto-tracking Horizontal Range & Schedule
Why can't I download a 2 minute video from my security camera on Windows 10 client? I go to "playback" drag my camera, click on "timeline" icon and I choose the hour and minutes I want to download but instead it wants to download a whole hour, which is 2.6gb file that I don't need. This was much easier on Windows 7 client. My camera is RLC-423.
I'm sorry. Right now on our new client, you cannot download part of the videos. I'll forward your feedback to our engineer and see if we can make some adjustment in the future.
What???? Why would you remove such feature? Upgrading client to Windows 10 is suppose to be better not worse.
Our engineers are keeping developing the software. We will forward it to our R&D team. They'll see whether we receive similar feedback and put it into the schedule.
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