Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    How to download recorded videos on Windows 10 client???

    Discussion About Products
    2
    4
    22
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • yoco007_164526624891019
      yoco007 last edited by

      Why can't I download a 2 minute video from my security camera on Windows 10 client? I go to "playback" drag my camera, click on "timeline" icon and I choose the hour and minutes I want to download but instead it wants to download a whole hour, which is 2.6gb file that I don't need. This was much easier on Windows 7 client. My camera is RLC-423.

      1 Reply Last reply Reply Quote 0
      • Cynthia_124785627824270
        Cynthia last edited by

        I'm sorry. Right now on our new client, you cannot download part of the videos. I'll forward your feedback to our engineer and see if we can make some adjustment in the future.

        1 Reply Last reply Reply Quote 0
        • yoco007_164526624891019
          yoco007 last edited by

          What???? Why would you remove such feature? Upgrading client to Windows 10 is suppose to be better not worse.

          1 Reply Last reply Reply Quote 0
          • Cynthia_124785627824270
            Cynthia last edited by

            Our engineers are keeping developing the software. We will forward it to our R&D team. They'll see whether we receive similar feedback and put it into the schedule.

            1 Reply Last reply Reply Quote 0
            • 1 / 1
            • First post
              Last post
            Reolink cloud reolink reolink Reolink cloud reolink reolink

            Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

            Copyright 2021 © Reolink All Rights Reserved.