Ping Failures?

Crimp On

I've been monitoring some devices on my network with EMCO Ping Monitor 8 (Free for Windows up to 5 devices) and have noticed that my RLC-410-5MP and RLC-420-5MP cameras will fail to respond 3-4 times each day. EMCO tries to connect once each minute, so I will get a message that the state of a device was changed to 'Down' and a minute later the state changes to 'Up'.

Has anyone seen similar behavior?

Cynthia

It seems that you are using a third party APP to view the cameras, right? We are sorry that we haven't tested this software before so I am afraid what we can do is limited.

Cynthia

You can check if the cameras can work well when you are using Reolink Client on PC.

Crimp On

I use only the Reolink Client or web interface to view my Reolink cameras. I have observed that the RLC cameras respond to ICMP (ping) requests, so as a matter of idle curiosity I set up a Ping Monitoring program to watch some of them. Was surprised to see that they seem to fail to respond enough times to trigger an alert from the monitoring program.

Ping is a common networking tool often used to verify that devices are 'alive' or that the network is functioning correctly. I had problems with a PowerLine link supporting Reolink cameras and replaced that PowerLine with a WiFi link and I am concerned about the stability of that link. It is really annoying to find that my security cameras have been off-line for hours (or days) because of network problems.

There is no rule that devices must respond to ping requests. Many devices respond to pings and others do not. Smart speakers, for example: (Sonos One does. Echo Dot does not. Nest Mini does.) Windows Firewall defaults to 'not'. My first thought upon getting alerts that Reolink cameras had 'gone down' was, "oh, no. another network problem!" But, the pattern is pretty clear. One Reolink camera will be reported missing and exactly one minute later, it's back. Some hours later, a different camera gets reported 'down', and one minute later it's 'up'.

I posted the question to see if other users experience the same behavior with RLC cameras. If NO ONE does, I may have an unexplained network problem.

Cynthia

Thank you for your update. Could you please send email with the screenshot of the Ping connection result to the support@reolink.com? Our technical staff will try to help you.

Roger Haines

Hi Crimp On,

I recently installed an RLC-823A PoE camera with PTZ. Works really well, but I too have noticed that around the same time every day it becomes offline. I've tried unplugging from PoE on the switch for a few seconds then plugging it back in with no luck. Only unplugging overnight seems to fix it. Not sure if this lines up with what you're seeing but would love to compare notes.