Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Top #ReolinkCaptures Awards
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Learn More

    Reolink updates Learn More

    Meet Reolink at IFA 2024! Learn More

    Reolink Q&A Learn More

    New desktop client not downloading the full 30 mins from NVR

    Discussion About Products
    2
    2
    538
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Snaffs_236818799935657
      Snaffs last edited by

      Just found this out by accident, as there was some footage right at the end of a 30 min section or recorded footage:

      I have my NVR set to save video footage in 30 min chunks as it's easier to handle than 1 hour sections.
      What I have just found out is that, when I select one of these 30 min chunks via the new Windows Reolink Client, it only actually downloads a clip about 24 to 25 mins long. It's missing about 5 mins off the end.
      I tried this a number of times with different clips and it always does this.
      I then loaded up the old Windows Reolink Client, and selected the exact same recorded section, and this old client did correctly download the full 30 mins of video.
      This appears to be a bug in the new Windows Client.
      Hope this can be fixed.
      Thank you.

      See the attached image: (look at the far right which shows the time-length)
      The top two files are supposed to me 30 minute sections, and as you can see they are exactly 30 mins each, and are downloaded from the OLD Reolink Client.
      The other four files below them are also supposed to be 30 min sections, but as you can see the length of them is random approx 20 to 25 mins only each one

      filesize.png

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      0
        View 0 replies
      • Cynthia_124785627824270
        Cynthia last edited by

        Are you use the Reolink Client 8.2.0?

        Reply Quote
        Share
        • Share this Post
        • Facebook
        • Twitter
        • copy the link
          Copied!
        0
          View 0 replies
        • First post
          Last post
        All Categories
        Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
        Never miss Reolink hot deals, news, and updates tailored for you.

        Thanks for your subscription!

        Please enter a valid email address.

        Oops… Something went wrong. Please try again later.

        You are already subscribed to this email list. :)

        Submission failed. Please try again later.

        Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

        Copyright 2025 © Reolink All Rights Reserved.

        Welcome Back!

        Hi there! Join the Commnunity to get all the latest news, tips and more!

        Join Now