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    RLC-420 has no UID

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    • Guest
      Anonymous last edited by

      Hello,

      Is it possible that a RLC-420 has no UID ?
      If Yes, how to Get one ?
      I tried to factory reset the Cam, to update Firmware to latest yesterday, but whithout success...

      As shown in the attached picture, the "ASCENCEUR" has no UID, then We cannot monitor it via the Android App.

      Thank you for your help.


      20170830_190745_2.jpg

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      • Bob_30281727886
        Bob last edited by

        Hello, please directly contact our support regarding this issue. They would love to help you with this~~

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        • Guest
          Anonymous last edited by

          Hello Bob,

          Thank you. I will contact the support.

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          • Guest
            Anonymous last edited by

            Hello,

            Support sent me a configuration file for the cam. I have to import it to the cam.

            Problem is resolved



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