Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    Connection 2.4Ghz and 5.0 Ghz.

    Discussion About Products
    2
    6
    46
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Jan_238138857447653
      Jan last edited by

      Dear members, Dear Reolink,

      I have several RLC-410w cameras. Some cameras connect on both 2.4 Ghz and 5.0 Ghz and some only on 2.4 Ghz. Very weird.

      The difference:
      Build 19110603 only connects to 2.4 Ghz
      Build 19060404 connects to 2.4 Ghz and 5.0 Ghz

      Does anyone have the same experience?

      Best Regards.
      Jan van Teeffelen

      1 Reply Last reply Reply Quote 0
      • Cynthia_124785627824270
        Cynthia last edited by

        Hi, Jan, how did you find that the camera (with build 19110603) won't connect to 5GHz wifi?
        When you input the 5GHz wifi SSID and Password, will the WIFI test fail? If it's that case, could you please submit a request to Reolink Support to check the problem?
        https://support.reolink.com/hc/en-us/requests/new

        1 Reply Last reply Reply Quote 0
        • Jan_238138857447653
          Jan last edited by

          Hi Cynthia,

          That is very simple. The camera does not find the 5Ghz signal at all, while the other cameras (RLC-410W) will find the 5Ghz signal. Strange isn't it?

          Best Regards,
          Jan

          1 Reply Last reply Reply Quote 0
          • Cynthia_124785627824270
            Cynthia last edited by

            Hi Jan, could you please submit a request to Reolink Support at https://support.reolink.com/hc/en-us/requests/new or report this issue on support@reolink.com?
            Our support team will help you to fix the problem soon.
            Thanks!

            1 Reply Last reply Reply Quote 0
            • Jan_238138857447653
              Jan last edited by

              Hi Cynthia,

              I have upgraded all cameras to the latest firmware version. After upgrading, the 5.0 Ghz appeared and the cameras are now connected at 5 GHz. Thank you.

              The 410w cameras work 100% during the day, but at night, when someone walks by FAST, you will see a blur on the camera. Do you have any idea how I can fix that?

              Stay healthy in this bizarre time

              Best Regards,
              Jan van Teeffelen

              1 Reply Last reply Reply Quote 0
              • Cynthia_124785627824270
                Cynthia last edited by

                Hi Jan, could you please report this issue with a video which shows the blur on the camera at night to support@reolink.com?
                Our support team will help to diagnose the problem and offer assistance.
                Thanks for your understanding!

                1 Reply Last reply Reply Quote 0
                • 1 / 1
                • First post
                  Last post
                Reolink cloud reolink reolink Reolink cloud reolink reolink

                Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                Copyright 2021 © Reolink All Rights Reserved.