New NVR setup - doesn't connect to monitors or router

brucebartle6

Hello all - I just purchased a Reolink NVR RLN16-410 (4K version) and 3 PoE cameras. Today I tried the initial setup. I had all 3 cameras plugged into the PoE ports, the LAN port wired to my router and my monitor hooked up to the HDMI port on the back of the NVR and the mouse plugged into the USB. I powered the NVR up and I could tell it was running - all three PoE ports were flashing their amber lights but nothing showed up on the monitor, not even the Reolink "logo". Another thing I noticed was that no lights were lit on the LAN port on the back of the NVR. I tried everything to get a signal to the monitor, but nothing. I had another monitor that has a VGA port, so I connected that to the VGA port on the back of the NVR - nothing. Just a "no signal" message. Both these cables are good - the HDMI cable was the one supplied with the NVR. I also tested the ethernet cable from the LAN port to the router - the cable is good.

I then connected both my desktop and laptop to the network, opened up the Reolink Client and did a search for the NVR - nothing.

I have checked through the troubleshooting pages on Reolink's website but found no concrete suggestions except check cables. The cables are good - it appears to me that since I can't get a signal through either the VGA or HDMI ports and that no lights show up on the LAN port that something is wrong with the unit.

Any ideas???

Thank you
Bruce

Cynthia

For the HDMI/VGA output issue, please troubleshoot with this article. https://support.reolink.com/hc/en-us/articles/360007010873-No-Video-Output-on-the-Monitor-TV-from-Reolink-NVR

For the LAN port issue, please try to exchange another cable and port (on the router) for a check. You can use the same port and cable to connect your computer to the router, and check if you can access the Internet on your computer.

If there is no luck, please contact our support team at support@reolink.com and tell them what you have done to troubleshoot. They will give you further suggestions. If there is something wrong with the product, we will handle the warranty according to our warranty policy. Please don't worry.