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    NVR Loses Connection after N180306 Firmware Upgrade

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    • benedettom_72541928227
      benedettom last edited by

      I have updated a few different Reolink NVRs that I work with to the latest firmware available on the website. Something that I am noticing is that the NVRs are losing connection and require me to do a hard reboot to get them back online. Is there a known issue? How can I troubleshoot this to try and figure out how to solve it?

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      • Lisa_71247085675
        Lisa last edited by

        May I know the model number of your NVR system? If it's possible, you may downgrade the firmware to the previous one to see whether it solves the problem. Then it will be double confirmed. Thank you very much for your understanding!

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        • Corey_20045415385
          Corey last edited by

          I recently updated to this firmware as well and am having the same issue with constant video lost connection issues.

          My model number is RLN16-410 running 1803060 firmware.

          Please advise.

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          • Carl_31331526639
            Carl last edited by

            Hi Corey, the latest firmware for your NVR is N180811, refer to https://reolink.com/firmware/. If it still doesn't work, please go to support.reolink.com to submit a request to the support team and they'd help you to solve it. Have a nice day!

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            • Corey_20045415385
              Corey last edited by

              Hey Carl,

              Updated NVR to N180811 and the cameras to their latest firmware and am still having the same issue.

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