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Howdy all, I'm new here!I just got 2 Argus 2 + Solar Pack Cameras. They went on lightning deals a few days apart so I pulled the trigger for some savings.So far so good. I really like the cameras. I do notice however that both cameras are using different firmware and when I try to upgrade, they both say they have the latest version. This wouldn't be an issue, except that I've noticed that one of the cameras is draining much, much quicker than the other and they both are triggering roughly the same amount in terms of motion detection. I charged both cameras to 100% before deploying them and I deployed them both at the same time. They use the same settings across the board. Ironically, the camera I pull up more is using less battery. The battery thing will be almost irrelevant soon enough (when I put the solar panels up), I just find it odd that they're both telling me that they have the latest version but are on different versions and I feel like 1 version performs better than the other with battery life. I'm a bit worried that in the rainy season where we sometimes have a week or so of darker days here in FL, that's when I'll start caring about the battery performance.Also, I thought that these cameras used thermal for motion detection but they're triggering to plants and trees blowing in the wind, even at the low sensitivity setting. One of the main reasons I put the cameras where they are (knowing that trees and plants are there) is because I thought they'd only trigger for vehicles and people. Again, once I put the solar panel up this will be much less of an issue and more of an annoyance. I just wanted an idea of why they'd trigger to plant and tree movement if they're only supposed to be picking up thermal/heat as a method of motion detection.Thanks!
What version fw are on each?
0530_94_107_23 and 0112_262_237_24Both have slightly different issues. 0112_262_237_24 drains the batteries really slowly but the video when viewing from my phone or tablet is a bit choppy. This is pretty annoying. There's no reason for the slowdown since the Wifi signal is high, I'm using a Samsung Pro Endurance in it and the solar panel is plugged in. I'm assuming it's software related (or am hoping, because otherwise, it's hardware related). It's as if the camera is throttling while I'm trying to view whatever is on the microSD card. 0530_94_107_23 drains much quicker. This isn't an issue because it's using a solar panel now, it's just something I'd noticed and was worried about for the rainy season. Now that I've seen how quickly they charge to 100% I'm not in the least bit concerned. The panels also charge in general daylight, the sun doesn't have to hit the panel which is awesome (I'm not familiar with solar so this was a neat surprise). It doesn't have the choppiness issue of the other. For the record, they are both using the Samsung Pro Endurance microSD card and both have their solar panel attached. They're also both using identical settings. I tried formatting the microSD as well as rebooting but it doesn't help. The recorded video is thankfully not affected. If I download and view the video it is fine.I have them both set to Auto Update but they haven't since I installed them. I've also tried Manual but they're both reporting to be on the latest FW. I read that there's FW to enable Google Home integration and I'd really like to have that. I'm also looking forward to integration with Amazon and Alexa since I have a Show and a FireTV on my TVs. Thanks.Argus-2-Driveway.jpgArgus-2-Front-Yard.jpg
I to have a pair of Argus's, bought at the same time. Different build numbers, different firmware versions. One works flawlessly, one repeatedly loses its Preferred DNS setting. Wont push alarms or upload to the cloud. When checking for updates both are up to date. Customer Service never responded.
Sorry was asking what the specific fw build number was to compare it to mine
The Camera that works good is 1221_246_237_23. the other one is 0730_135_134_24.
Strange I have the same firmware as your first one except last digits are 22 and not 23What are the build no as these are the dates of build?
Good Camera Build No. 18122101 Firmware 1221_246_237_23Other Build No. 18073001 Firmware 0730_135_134_24
Same build date for us in the good camera. Your other camera though has a July 2018 build date so looks like needs updating. Surely they should put fw online for these like they do for their other cameras
I am looking forward to the Google assistant firmware too but doubt will see it as never seen my camera update automatically and there is no way of getting the firmware online like all of the other cameras on reolinks website.Also you need to have cloud section in your reolinks app and unfortunately I don't. Have any of you got the cloud option in your reolink app?
0112_262_237_24 drains the batteries really slowly but the video when viewing from my phone or tablet is a bit choppy. This is pretty annoying. There’s no reason for the slowdown since the Wifi signal is high, I’m using a Samsung Pro Endurance in it and the solar panel is plugged in. I’m assuming it’s software related (or am hoping, because otherwise, it’s hardware related). It’s as if the camera is throttling while I’m trying to view whatever is on the microSD card.0530_94_107_23 drains much quicker. This isn’t an issue because it’s using a solar panel now, it’s just something I’d noticed and was worried about for the rainy season. Now that I’ve seen how quickly they charge to 100% I’m not in the least bit concerned. The panels also charge in general daylight, the sun doesn’t have to hit the panel which is awesome (I’m not familiar with solar so this was a neat surprise). It doesn’t have the choppiness issue of the other.For the record, they are both using the Samsung Pro Endurance microSD card and both have their solar panel attached. They’re also both using identical settings. I tried formatting the microSD as well as rebooting but it doesn’t help. The recorded video is thankfully not affected. If I download and view the video it is fine.I have them both set to Auto Update but they haven’t since I installed them. I’ve also tried Manual but they’re both reporting to be on the latest FW.
Carl, this is a message I left earlier in the thread with all the information you asked posted, along with screenshots from the app of both cameras info. Hopefully, this helps. This is why I am concerned about software updates. I bought these at the same time and even with different versions, both are claiming to be the latest. I contacted your support department and was told that the updates are staggered but I've owned the cameras for a month now and they haven't been updated. I eventually want Alexa to work (as promised by Reolink) so if these are "stuck" on older firmware for some reason, I need to know so I can return them to Amazon.File-Apr-01-11-35-31-AM.jpegFile-Apr-01-11-36-05-AM.jpeg
I do have the cloud, it's bound to 1 of the cameras. I'm slowly souring on the cameras. First, support doesn't seem to speak very much English and it's hurting communication between us. Secondly, a lot of standard features are missing from these cameras and the excuse is that they are battery powered. My Blink XTs have detection zones and can set a notification schedule and they are battery powered. They also have Alexa integration. Arlo 2 cameras can record 24/7 and set up detection zones once they hook up to solar and they give you 7 days of storage for free as well as have Alexa and Google Home integration right out of the box - no need for their sub.If Reolink is going to bind Google Home and Alexa to their cloud account, that means the second camera I have will never be able to get it because I don't plan on ever getting a sub. That's really sneaky. Advertise future integration and then bind it to their paid offering. So those of us who buy it and don't have a sub are left in the cold? Not cool. I am still within my refund period on Amazon, it looks like I'm going to have to return these cameras and go with Netgear's Arlo 2 - it is much more expensive but they do way more out of the box. The Arlo 2 is over a hundred dollars more and that's not even with the solar power panels. Oh well. I'm giving these cameras 2 more weeks and then it's back to Amazon they go. I was so happy with them when I got them, ah well. Time reveals all.
Do you mind me asking what app version you have as there is no cloud in the app beside devices in my app version. Are you based in usa as wondering if the app is geo blocked as cloud is only available outside europe
I am in the U.S. I bound the one camera that I could to the cloud account. I'm still not able to use the Google Assistant/Home as I have not received a FW update.File-Apr-01-6-45-55-PM.pngFile-Apr-01-6-45-18-PM.png
Glad to hear you are interested in our new update, we are currently testing. We will publish the new firmware that applies to Google Home as soon as possible. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.For the cloud service, this service is applicable in the US, Australia, Canada, and New Zealand at present, we will expand the scope of use in the future. Thank you for your understanding.
Thank you Carl. Is there any chance that some Argus 2s will not be able to upgrade? For example, some routers or motherboards when released are Version 1, then the later ones released are considered Version 2 and generally, they don't run the same firmware, Version 2 devices get all the updates. Is that something that could happen with these cameras or are they all essentially running the same hardware and using the same drivers?Thanks!
Neither of my cameras have received updates. I'm getting frustrated now. I feel as if they will never be updated.
If you've enabled the auto upgrade on the Reolink App, the battery-powered camera will upgrade the firmware to the latest automatically. Please refer to Enable Auto Upgrade for Battery-powered Cameras. If you have problems during operation, you can send an email to email@example.com and they will check it for you soon. Thanks.
If you’ve enabled the auto upgrade on the Reolink App, the battery-powered camera will upgrade the firmware to the latest automatically. Please refer to Enable Auto Upgrade for Battery-powered Cameras. If you have problems during operation, you can send an email to firstname.lastname@example.org and they will check it for you soon. Thanks.
Carl, Auto Upgrade is enabled but both cameras are still running different firmware and one performs much better than the other. How do I get both cameras to the newest and best firmware available? Thanks.
How did you know one of the cameras performs better than the other? Please provide the screenshot of the firmware version of your two Argus 2 to us. And mark out the firmware with a good performance. I will forward the screenshot to our engineer to analyze and help you solve this problem. Thank you for your patience.
Hello, did you fix the problem with the firmware?
Is there any update on this? I am about to return my Argus 2 back to amazon, since it doesn't work with Alexa
I am pretty sorry for the issue caused to you.Could you please forward your problem to our support team? We will try our best to help you solve your problem.Our support service is FREE and you can reach us via below channels:Submit a ticket via https://support.reolink.com/hc/en-us/requests/newSend an Email directly to email@example.comChat with us during our operating time: /
The cameras work fine with Alexa for me. The main issues have been that the motion detection is not reliable at all and even on the best network connection, at 2.4Ghz the camera clips and even live viewing stutter. 2 identical cameras are on different firmware (not an issue, just an observation) with one working a bit better than the other but no way to get both on the "good" firmware. I've contacted support and just gotten a runaround so I now use the cameras as a backup for other cameras and for their starlight capability which works nicely in my area (color night vision is nice!). To enable Alexa integration, make sure you have the newest version of the app. Get the Reolink Alexa Skill and log in with your credentials. Once the accounts are linked all you'll need to do is wait for the integration setup (Smart Home) to show up under "Cloud" in the Reolink app. From there you should be good. Good Luck.
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