Flash Sale Today!
TrackMix New Firmware Update: Auto-Tracking Range & Tracking Schedule
New NVR Firmware is on Download Center Now!
RLC-823A & RLC-523WA Tracking Beta 4.0 Firmware: Added Auto-tracking Horizontal Range & Schedule
Hello I have a RLC-820A Camera that I can get to via a web browser. The issue is that it won't work on clear mode. I have updated to the most current firmware. I have tried the lowest settings with the clear stream, but it gives me an error then downgrades to the substream. Could it be my network and what can I check to help me decide if it is a setting issue or a camera issue or a network issue. Thanks
@steven-dennis_466125782364360 Hello Steven, with 4K cameras, you can only watch live stream in the substream only via a web browser. To watch the live view in clear mode, we strongly recommend that you use the desktop app instead. Hope this helps.
I tried the web interface on my RLC-420-5MP cameras and noticed problems.
Streaming bandwidth is not that large, so also am at a loss to understand what is going on.To be honest, I never use the web interface, preferring either the Windows Client or the motion files that get FTP'd to a server.I wonder if this is a deficiency with the web interface, as the other ports do not seem to have this problem.I am not certain that going for the lowest bandwidth is the right direction.
Hi there! Join the Commnunity to get all the latest news, tips and more!