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Hi. I have a RLN8-410 NVR with 4x RLC-520A. Firmware in NVR is v184.108.40.206_21031205. I've had two occasions now that one of the channels (same channel), after an alarm, started continuously logging an alarm. For example, when using the Reolink app, the playback had a solid blue line for the timeline. To fix this, I either reboot the NVR or disable and re-enable the recording Timer schedule for said channel. I've had the system in operation for about 6-months with no issues. Have others experienced this? Not sure if I should make a warranty claim or if this may get fixed in a new firmware.Thanks.
@len_388360326406292 Hi Len, you can try to upgrade your NVR and camera to the latest firmware. If the hardware version of your NVR is H3MB18, the latest firmware of the NVR is v220.127.116.11.148. You can try to find the firmware according to your model and hardware version at the download center, https://reolink.com/download-center/.
Hi. I updated the firmware to v18.104.22.168_21100909, and now the camera channels are backwards. Channel 1 is physically channel 4, 2 is 3, 3 is 2 and 4 is 1. Why would the channels in the software not line up with the channel ports on the back of the unit?
I had to drag my monitor to the basement and re[censored]ign cameras to the channels to align.
@len_388360326406292 Do the continuous alarm problem solve now? If there is some problem with the channel order, you can try to adjust it on the monitor.
The issue remains, in fact, now it's all the channels doing it (1..3, channel 4 is not set to record). It always happens when the outdoor lights turn off, causing an alarm on all the cameras.Here's is the whole day. Issue starts at 2am:Zooming in, there is some gap where there is no recording:Note that I disabled the auto reboot and the NVR is powered by a UPS, so there's no reason for this gap.What can I do now?Thanks.Len
@len_388360326406292 For the alarm and recording problem, our technical staff would like to have a further check. Could you please submit a request here, Submit a request – Reolink Support?
To anyone else that is experiencing this issue, it was resolved by updating the Reolink Windows app to version 8.4.2. Note that the latest version, 8.5.1, seems to have other issues including unsynchronized cameras and choppy playback.
@len Thank you for your update and feedback! We will record down the issues and forward them to the team.
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