Continous alarm

Len

Hi. I have a RLN8-410 NVR with 4x RLC-520A. Firmware in NVR is v3.0.0.123_21031205. I've had two occasions now that one of the channels (same channel), after an alarm, started continuously logging an alarm. For example, when using the Reolink app, the playback had a solid blue line for the timeline. To fix this, I either reboot the NVR or disable and re-enable the recording Timer schedule for said channel. I've had the system in operation for about 6-months with no issues. Have others experienced this? Not sure if I should make a warranty claim or if this may get fixed in a new firmware.

Thanks.

Len

Hi. I updated the firmware to v3.0.0.148_21100909, and now the camera channels are backwards. Channel 1 is physically channel 4, 2 is 3, 3 is 2 and 4 is 1. Why would the channels in the software not line up with the channel ports on the back of the unit?

Len

I had to drag my monitor to the basement and reassign cameras to the channels to align.

Len

The issue remains, in fact, now it's all the channels doing it (1..3, channel 4 is not set to record). It always happens when the outdoor lights turn off, causing an alarm on all the cameras.

Here's is the whole day. Issue starts at 2am:

Zooming in, there is some gap where there is no recording:

Note that I disabled the auto reboot and the NVR is powered by a UPS, so there's no reason for this gap.

What can I do now?

Thanks.

Len

Len

To anyone else that is experiencing this issue, it was resolved by updating the Reolink Windows app to version 8.4.2. Note that the latest version, 8.5.1, seems to have other issues including unsynchronized cameras and choppy playback.