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Discussion About Products

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sowthpaw21 last edited by

My cameras work great on my home network. All cameras are POE to the NVR. MY issue is....I cannot view the cameras outside of my home network VIA the app. It will not connect on another Wifi network or cellular network. Please help!
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Reolink Fiona Administrators @sowthpaw21 last edited by

@sowthpaw21_350802140807360
You can try to troubleshoot according to the guide "I can locally access the NVR" in this article, https://support.reolink.com/hc/en-us/articles/360006926953-Failed-to-Remotely-Access-Reolink-NVR.

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sowthpaw21 @Reolink Fiona last edited by

@reolink-fiona I have contacted reolink numerous times, to no avail. Im not sure what else to do, other than replace the cameras with a different brand. Reolink support is lacking. I wish there was someone I could talk to over the phone.

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Reolink Fiona Administrators @sowthpaw21 last edited by

@sowthpaw21_350802140807360
Hi there, if you would like to have a phone call, you can send your problem, number, available time, and time zone to the support team. Our staff will arrange a time to call you.
Submit a request – Reolink Support

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