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    Help; camera quit and won't reconnect

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    • sopwith21_321109363912875
      sopwith21 last edited by

      Originally, all three of my REOlink cameras worked properly and I successfully integrated them into a fully functional system.

      A few months ago, one of the cameras stopped displaying a picture ("not connected"). I went through all of the instructions repeatedly but the camera would not reconnect to my system. I tried again today but the REOlink app on my phone says "connection failed, click to try again." I'm about to give up. Any suggestions? Thank you.

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        • Reolink Fiona
          Reolink Fiona Administrators @sopwith21 last edited by

          @sopwith21_321109363912875
          Could you please tell me what's your camera model?

          You can try to reset the camera, https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras.

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        • pclevel59_483733656912013
          pclevel59 last edited by

          I am having the same problem. I have a RLC-410W (4K camera)

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            • Reolink Fiona
              Reolink Fiona Administrators @pclevel59 last edited by

              @pclevel59_483733656912013
              Have you tried to reset your camera? https://support.reolink.com/hc/en-us/articles/360003516613-How-to-Reset-Bullet-or-Dome-Cameras

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              • user_689159650771160_689159650771160
                user_689159650771160 @Reolink Fiona last edited by

                @reolink-fiona resetting the camer never works, it just puts people in an endless setup loop. Is there any other fix, just replying to every comment with reset it again isnt a solution

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