Help; camera quit and won't reconnect

[sopwith21_321109363912875]

Originally, all three of my REOlink cameras worked properly and I successfully integrated them into a fully functional system.

A few months ago, one of the cameras stopped displaying a picture ("not connected"). I went through all of the instructions repeatedly but the camera would not reconnect to my system. I tried again today but the REOlink app on my phone says "connection failed, click to try again." I'm about to give up. Any suggestions? Thank you.

[Reolink Fiona]

@sopwith21_321109363912875
Could you please tell me what's your camera model?

You can try to reset the camera, https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras.

[pclevel59_483733656912013]

I am having the same problem. I have a RLC-410W (4K camera)

[Reolink Fiona]

@pclevel59_483733656912013
Have you tried to reset your camera? https://support.reolink.com/hc/en-us/articles/360003516613-How-to-Reset-Bullet-or-Dome-Cameras

[user_689159650771160_689159650771160]

@reolink-fiona resetting the camer never works, it just puts people in an endless setup loop. Is there any other fix, just replying to every comment with reset it again isnt a solution

[kisozkhally_691917172863493]

The same thing is happening to me. My camera is an RLC-410W (4K model).

wordle today

[Reolink Lorenz]

@kisozkhally_691917172863493 Reolink doesn't offer a 4K 410W camera. You'd better contact support directly and our team reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

[user_706909925544120_706909925544120]

Try power cycling the camera. Disconnect it from the power source for a few seconds and then plug it back in. Sometimes, a simple reboot can solve the issue Ado Watermelon

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