It's freezing here...
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Hi, Have a system with single camera RLC-511WA (and previously another WIFI camera) recording FTP 24/7 and permanently connected over WIFI including to an android tablet with client app - using as a monitor. This has been working fine for about a year, no issues, including recordings.
All are running latest firmware's, and apps are latest clients etc. Home network set up has not changed....
Camera reboots every day at a set time, as setup in the settings.
For about the past 2 weeks live view keeps freezing... the client app is on android, but also does the same on my iPad - the image is still there, but freezes after a few hours. I have to close app and restart it or come off live view and go back into it. It starts straight away for a few hours again, and then stops. Both devices (android and iPad) do not lose WIFI connection.
It does this about 3-4 times in a 24hr period, including on the auto-reboot of the camera. As stated, this is on android and apple. My windows desktop live view does not freeze.
No issues with recordings, even when live view is frozen. Does it on fluent and high res.
It never 'unfreezes' when this has happened, I need to intervene.
Any thoughts as I have pretty much exhausted things I can try?
Thanks
Tazzy -
@tazzy_423116622815407
Have you tried to access the camera in the phone APP? You can find if the issue still exists.
The frozen issue needs to be further checked. After you try the phone APP, you can try to send the test results, video, and the system information of your tablet, iPad, or other devices to our support team. Our technical staff will try to help. Submit a request – Reolink Support
