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    Cloud playback through google chrome

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    • wierdwizerd_490237651271931
      wierdwizerd last edited by

      Cloud playback through the web on google chrome worked for the first few videos but now only plays back a black screen with just the sound, what am I doing wrong?

      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @wierdwizerd last edited by

        @wierdwizerd_490237651271931 Hi there, it may be caused by the poor network signal when uploading the video to the Cloud. Do you have the SD card, can you playback normally in the Reolink APP playback page?

        wierdwizerd_490237651271931 2 Replies Last reply Reply Quote 0
        • wierdwizerd_490237651271931
          wierdwizerd @Reolink Fiona last edited by

          @reolink-fiona yes it plays fine on the app and from the sd card.

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          • wierdwizerd_490237651271931
            wierdwizerd @Reolink Fiona last edited by

            @reolink-fiona ?

            Reolink Fiona 1 Reply Last reply Reply Quote 0
            • Reolink Fiona
              Reolink Fiona Administrators @wierdwizerd last edited by

              @wierdwizerd_490237651271931
              The uploading of the Cloud will be affected by the network signal. Can you try to put the camera in a place with a better signal? Hope it can get better.

              wierdwizerd_490237651271931 1 Reply Last reply Reply Quote 0
              • wierdwizerd_490237651271931
                wierdwizerd @Reolink Fiona last edited by

                @reolink-fiona then how's is it that can access every video I ever uploaded to the cloud from my android app with no issues? Did you even read my previous post? it's not a problem of poor signal!

                Reolink Fiona 1 Reply Last reply Reply Quote 0
                • Reolink Fiona
                  Reolink Fiona Administrators @wierdwizerd last edited by

                  @wierdwizerd_490237651271931
                  For now, do all your videos uploaded still have issues? or just some of them? If the problem exists, it may need our support team to have a further check for this specific issue. You can submit a request here, Submit a request – Reolink Support.

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