Cloud playback through google chrome

[wierdwizerd_490237651271931]

Cloud playback through the web on google chrome worked for the first few videos but now only plays back a black screen with just the sound, what am I doing wrong?

[Reolink Fiona]

@wierdwizerd_490237651271931 Hi there, it may be caused by the poor network signal when uploading the video to the Cloud. Do you have the SD card, can you playback normally in the Reolink APP playback page？

[wierdwizerd_490237651271931]

@reolink-fiona yes it plays fine on the app and from the sd card.

[wierdwizerd_490237651271931]

@reolink-fiona ?

[Reolink Fiona]

@wierdwizerd_490237651271931
The uploading of the Cloud will be affected by the network signal. Can you try to put the camera in a place with a better signal? Hope it can get better.

[wierdwizerd_490237651271931]

@reolink-fiona then how's is it that can access every video I ever uploaded to the cloud from my android app with no issues? Did you even read my previous post? it's not a problem of poor signal!

[Reolink Fiona]

@wierdwizerd_490237651271931
For now, do all your videos uploaded still have issues? or just some of them? If the problem exists, it may need our support team to have a further check for this specific issue. You can submit a request here, Submit a request – Reolink Support.