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    Import Configuration Option - Doesn't Exist

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    • bill doria
      bill doria last edited by

      I installed the latest version of the camera firmware, and need to import an old configuration file, and noticed that the Import option is missing (see pic).
      I've tried installing an older version of the NVR firmware, but that didn't fix the issue. So reinstalled the latest version.
      I also noticed that if I try to Export the configuration file,,, the file never gets created.
      NVR: RNL8-410 (N2MB02) (v3.0.0159_21122454)
      Cameras: RLC-820A (IPC_523128M8MP.764_21121701.RLC-820A.IMX415.8MP.REOLINK)
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      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @bill doria last edited by

        @bill-doria Hi Bill, to import the configuration is not supported now.

        If you want to export the configuration, you need to click the "browser" button to choose the folder that you would like to save the file at first. Finally, you can click the "export" button to export the file to the folder.

        If you fail to export the file, please let me know more details.

        bill doria 1 Reply Last reply Reply Quote 0
        • bill doria
          bill doria @Reolink Fiona last edited by bill doria

          @reolink-fiona That is the exact procedure I am using, and the export file never gets created. But the screen says "Export Successfully!", after picking a folder and clicking on export. I've tried to save to different drives, and folders. Nothing works..

          Reolink Fiona 1 Reply Last reply Reply Quote 0
          • Reolink Fiona
            Reolink Fiona Administrators @bill doria last edited by Reolink Fiona

            @bill-doria
            You can try to shorten the path like "C:\TEST".

            You can also try to install the beta Client 8.7.0. You can download the Client Beta Client v.8.7.0 via the link below:
            Windows: https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.7.0.exe 
            Mac:https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.7.0.dmg  

            We would like to have more info to fix the bug. May I know what's your country and language? Could you please give me the file path that you choose to export the file? You can send the file path to me via the community chat. Thank you. 😊


            bill doria 1 Reply Last reply Reply Quote 0
            • bill doria
              bill doria @Reolink Fiona last edited by

              @reolink-fiona
              Country: USA
              Language: English
              I have tried "C:\temp", "D:\Downloads", "C:\", and numerous others..Nothing gets created (Windows Client v8.5.2).

              I installed Windows Client v8.7.0 (beta), and it did create the export file..
              But, we still need an Import option, otherwise Exporting the configuration is useless..

              One thing I noticed right away with v.8.7.0, is that when you click on a camera to make it full screen, you then
              need to right click and pick Clear for a better video resolution. With v8.5.2, when you clicked on the camera,
              it defaulted to Clear mode.. Something to look into..

              Reolink Fiona 1 Reply Last reply Reply Quote 0
              • Reolink Fiona
                Reolink Fiona Administrators @bill doria last edited by

                @bill-doria
                Thank you for your updates and feedback.

                For the configuration import functions, our R&D team removed it before because many users have imported the wrong file into the camera, which will mess up the settings of the camera or cause it dead.

                In the 8.7.0 Client, the default stream mode of the one-camera view is set to balance, which is to ensure the smooth video.

                bill doria 1 Reply Last reply Reply Quote 0
                • bill doria
                  bill doria @Reolink Fiona last edited by

                  @reolink-fiona
                  Something to add to the Client v8.7.0, is a way to set a default for the resolution when you make it full screen..
                  Then the customer has the choice whether Standard (Balanced) or Clear..

                  As for the Import function,,, it serves no purpose to have an Export configuration option, without a way to Import the configuration.

                  Reolink Fiona 1 Reply Last reply Reply Quote 0
                  • Reolink Fiona
                    Reolink Fiona Administrators @bill doria last edited by

                    @bill-doria Sometimes our technical staff may also need to export the configuration file via the export configuration function. So it still keeps this function now.

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