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Reolink App v4.41 Released
Hi,I'm unable to access the web interface of my RLC-510WA. Every time I do I get a mostly blank webpage with the message "500 Internal Server Error" and "nginx". I am however able to access the camera via the PC application and the Android smartphone app so the camera is on and functioning, it is just this mode of connection that seems to be awry.I've followed the guidance on the Reolink site namely:
but none of the issues have helpedSome other points:
Given the apps work, why do I see this as an issue? Given one of thestandard ways of interfacing with the camera is not working, then obviously something is amiss and I would rather know what it was than ignore it. I also think it might be something related to point 4 above re Surveillance Station, but that is a side issue.Anyone any advice or ideas?
@nodders Hi there, you can try to enable the network ports on the Client. In the new firmware, the ports are default closed. Network Settings->Advanced->Port settings
@reolink-fiona Thanks for the tip. Unfortunately I found those settings before and have tried turned all ports/protocols on but that did not work either.I knew there was something I was was forgettng to add to that list in my original post.
Just to close this out, got in touch with support with some screenies who identified that my http/https ports were closed. Current version of the Windows App does not have this feature to enable them, but the next version will do. They sent me the beta version and all is good now. Also fixed the Surveillance Station issue, so those with problems getting Synology SS to find/identify their camera (I think it looks on port 80/443) likely this is the fix too. So for those with a similar issue, suggest either wait until next version of Windows App to see if that fixes it, or get in touch with support. Thank you to @reolink-fiona for taking the time to consider - looks like your original query was right, just a software functionality issue.
@nodders So glad for your update. Hope the new Client can give you a good start.
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