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@reolink-fiona Thanks for getting back to me and the suggestion. I've now raised a support ticket. If I get a solution, I'll put it back in here in case anyone else is having/will have this issue
If you scroll to the right of this comparison screen you should get some indicators (scroll bar at the bottom, not that obvious to find).#https://reolink.com/comparison/#wifiYou can dig into further details in the individual spec pages:
From what I can see, the RLC-511A is more expensive but comes with more features, namely a spotlight, colour night vision, a 5x optical zoom, with it a variable viewing angle, and 2-way audio. It is also larger and heavier (80x72x238mm and 838g for the 511 v 67x186mm and 415g for the 510). I haven't dig into it (the above should say) but the 410W lacking the A postfix probably lacks some of the autotracking features of the other two.Hope that helps
Just to close this out, got in touch with support with some screenies who identified that my http/https ports were closed. Current version of the Windows App does not have this feature to enable them, but the next version will do. They sent me the beta version and all is good now. Also fixed the Surveillance Station issue, so those with problems getting Synology SS to find/identify their camera (I think it looks on port 80/443) likely this is the fix too. So for those with a similar issue, suggest either wait until next version of Windows App to see if that fixes it, or get in touch with support. Thank you to @reolink-fiona for taking the time to consider - looks like your original query was right, just a software functionality issue.
@reolink-fiona Thanks for the tip. Unfortunately I found those settings before and have tried turned all ports/protocols on but that did not work either.I knew there was something I was was forgettng to add to that list in my original post.
Hi,I'm unable to access the web interface of my RLC-510WA. Every time I do I get a mostly blank webpage with the message "500 Internal Server Error" and "nginx". I am however able to access the camera via the PC application and the Android smartphone app so the camera is on and functioning, it is just this mode of connection that seems to be awry.I've followed the guidance on the Reolink site namely:
but none of the issues have helpedSome other points:
Given the apps work, why do I see this as an issue? Given one of thestandard ways of interfacing with the camera is not working, then obviously something is amiss and I would rather know what it was than ignore it. I also think it might be something related to point 4 above re Surveillance Station, but that is a side issue.Anyone any advice or ideas?
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