Updates on issues and requests
-
Hello,
In this chat there are a lot of fantastic ideas and it would be great that these are somehow collected in a table and Reolink support give a follow up say every week. Customers wish to know what is being done on each proposed suggestion or issue. Informing customers that your suggestion will be forwarded to the engineering team is not enough. Customers have to be constantly updated. And one must give some proposed dates of implementation. Reolink engineering team has to be aggressive in implementing new functions and sorting out bugs. Other suppliers takes this seriously and sort out issues quicker. We are here not just to complain but to improve your products and support. -
@joseph-chircop_497308027822318
Thank you for the feedback. Usually, there are many requests every day. We need to evaluate the requests based on the demand, technical possibilities, priorities, and so on. We will keep updated on the latest news for you. Your suggestions and feedback are appreciated. These will be helpful to our improvement. You can provide any feedback to us and we are listening.
-
@reolink-fiona Surely that the team has to prioritize and evaluate their implementation. This is what I do at work. But at least there is the list with the time lines and updates. Listening is not enough. Customers seek action.
-
@joseph-chircop_497308027822318
Big thanks for your suggestions. We will strengthen the communication with the R&D team and consider the most efficient way to keep updated news to our customers.
