RLK8-820D4-A problems

[zentao29_497016336400517]

Had the RLK8-820D4-A plugged into an LG Full HD TV via HDMI in our loungeroom. I would plug the cameras in and then hold them up in the spots where I was thinking of placing them. Once that was all decided I put the NVR in the garage, which is where it would permanently stay. Thought I would check one of the cameras a 2nd time, plugged everything in and this time the box is connected to an old TV we have in the garage, a Samsung HD TV (not full HD, not 4K).
My problem is now that I cant get the NVR to work on that TV which means I can't shut down the NVR properly. I have tried a connecting via HDMI & VGA cable but I just get a message 'Mode Not Supported'. There are no settings on the NVR that can be changed via the app or web browser that allow it to work. The Reolink support page says you can shut down the NVR via the web browser. However the pictures they show in the guide don't match my NVR. I have no 'shutdown' button via the web browser.

So effectively my NRV is stuck. I can't unplug it, I can't shut it down and I can't find a fix for it not working on the TV.

[Reolink Lorenz]

Hi @zentao29_497016336400517, thank you for the feedback. Our team would like to take a further look into the issue. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will get back to you asap.