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    Delay in alerts

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    • 2019uk2019_388118044823743
      2019uk2019 last edited by

      Hi I have your Argus Eco, the camera is in a location with a download speed of 154 Mbps, and an upload speed of 72 Mbps, the problem is the delay in getting alerts, some times it happens within a few seconds, but most of the time its several minutes, which defeats the object of having it as its monitoring the entrance to our property. I also have a Ctronic battery powered Solar camera in the same location using the CloudEdge app and that always notifies me within seconds of an alert. I have turned of battery optimization for your app on my phone, so its always monitoring, hope you can help

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      • Cynthia_124785627824270
        Cynthia last edited by

        You can troubleshoot with this article.
        https://support.reolink.com/hc/en-us/articles/900002154966-Push-notification-Delays?source=search

        If you are using an Android phone, you can check according to this article.
        https://support.reolink.com/hc/en-us/articles/360009458374-Abnormal-Push-Notification-on-Android-Phone?source=search

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