Downloading Timelaspe crash

[aglader85_450503121047736]

Hey! So I try to download the Timelapse I have running inside the app but when I have saved the file in the cache in my phone and press "download" the app crashes.
Is there any workaround?
I have a RLC-510A
Can I download the timelapse anywhere else other than in the app?


Thanks!

[aglader85_450503121047736]

None? So the recorded time lapse I have is trapped inside the broken app? Any other way to extract the file?

[Reolink Fiona]

@aglader85_450503121047736
Hi there, the timelapse will be stored in your SD card. You can take out your SD card and view the video with your SD card in PC.

[aglader85_450503121047736]

@reolink-fiona Ok so thats the only solution? The app is broken?
And another problem I have now is that I cant set the time-period I want it to record. If I set the time-period to be between 13-14 and press save the time is resetted to 07-18 ? How come?

[lbs2reolink]

@aglader85_450503121047736

the support promised me that in windows client version 8.8 will have implemented a sort of ftp-download of the time lapse vids....

[Reolink Fiona]

@aglader85_450503121047736 Hi there, do you use the Android APP? You can try to use the Android APP v4.29.08, you can download it here, https://1drv.ms/u/s!AgGfxtcCOPV3e9Kb_bSPryu7uos?e=m9brU9.

[friends_174085304365228]

@reolink-fiona I have downloaded 4.29.0.8
But i still cannot download the timelapse - the first time I got the error message something like download faied please try again and now the app just goes back to the camera screen

[friends_174085304365228]

@aglader85_450503121047736 Olivia at Reolink has asked me to look in Android\data\com.mcu.reolink\cache\time_lapse_video ( i did so while having the time lapse video fully cached and playing in preview but paused )

in there there seemed to be my time lapse split up into many pieces.

[Reolink Fiona]

@friends_174085304365228 Have you contacted our support team and solved the issue? Welcome any update.

[antonio deluca_370479119540428]

Hi guys, I'm going to have the same problem.
I tried to downloaded from my Tablet, my Phone but I can't to download the timelapse.
I tried to follow prevoius messages into the thread but doesn't work.

How can I exctract the file?
Thanks a lot,
Antonio.

[Reolink Fiona]

@antonio-deluca_370479119540428
You can find your time-lapse video if you have cached the video on the APP.
Follow this path, Android\data\com.mcu.reolink\cache\time_lapse_video.

You can also send your crash file to our support team for help.
Follow this path, /android/data/com.mcu.reolink/files/reolink/crashData/crash.txt.
Submit a request – Reolink Support

[user_591239775105119_591239775105119]

@reolink-fiona 2 player games
Thanks I had the same problem as @antonio-deluca_370479119540428 and now I got the video back following your instructions.