Why Do I Fail to Access the Camera via the Web Browser or Connect to the Third Party Software after Upgrading My Smart Cameras with the Latest Firmware v.3.1.0764/v.3.1.0804 or later?

[Reolink Fiona]

Recently, many users report that after upgrading their Reolink AI cameras with the latest firmware v.3.1.0764/v.3.1.0804, they are unable to log in via Web Browser(HTTP, HTTPS) or connect to third-party software(using RTSP, RTMP, ONVIF) like Blue Iris, Synology, or others.

 

(Learn more about the new AI firmware from this article, https://bit.ly/3NnI9Qj.)

 

Usually, the connection failure is not caused by a problem with the new firmware. It is because the network ports are default disabled in the new firmware. If you would like to use the network ports, please follow the below steps to enable them.

 
How to enable the network ports(RTSP, RTMP, ONVIF, HTTP, HTTPS)

 

Go to Camera settings>>Network settings>>Advanced>>Port Settings

Please enable the ports you need and remember to save!

 

Now, you can check if you can connect successfully.

 

This update for the port settings is to ensure the safety of the network access. You can decide whether to enable the ports according to your need.

 

If you have enabled the ports but still can’t log in via Web Browser or connect to the third-party software, please submit a request here, Submit a request – Reolink Support. Our technical staff will have a further check for you.