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    • ramms_119
      Ricardo Garcia last edited by ramms_119

      good morning, why is it that when we receive a motion notification, when we click on it, the video goes live?
      In the past, the video would immediately reproduce the exact moment of the movement. Is it some setting or problem in the app or firmware? I have everything updated. ( rlc 520a, 510wa, whith sd card) .

      this happens with firmware v3.1.0.764 (20 jan22) 
      with the previous firmware v3.1.0.494  it already works well!!
      is there any new beta firmware for 520A?


      why did they remove the function to set the range of I frames per second?



      thanks



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        • Reolink Fiona
          Reolink Fiona @Ricardo Garcia last edited by

          @ramms_119_396004748976341
          For the notification problem, the APP will take you to the live view within 2 minutes. It will take you to the playback page after 2 mins. It is the design. 

          For the iframe firmware, we have removed it from the new firmware because it has affected the night image quality. If you do want to have the firmware with the iframe, you can contact our support team for the beta firmware. You can submit a request here, Submit a request – Reolink Support.

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          • ramms_119
            Ricardo Garcia @Reolink Fiona last edited by

            @reolink-fiona olá, existe algum firmware beta posterior a 20 de janeiro de 2022 com iframe? Eu gostava do iframe porque metia o valor em 1, e a ver reproduções em 16x de velocidade o video era muito fluído e mostrava os frames todos. Agora sem a opção iframe, o video em 16x pula de 4 em 4seg, e não se vê tudo tão fluído.a imagem de noite, com o novo firmware está mais bonita sim, mas a imagem é muito mais lenta e tem muito arrasto. Isto no modo cor. Na minha opinião, estava muito melhor no firmware anterior..
            Agora com as notificações no meu não está a funcionar bem. Mesmo se carregar passado muito tempo vai sempre para o live.

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