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    RLC-823A horizontal limit

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    • jerry king_217223917490410
      Jerry & Sandi King last edited by

      Has anyone else experienced issues with the RLC-823A not wanting to pan up to its horizontal limit? When I installed the camera it worked correctly, 2 days later and the camera will no longer pan to its upper most limit. This creates a problem when zooming in, the angle forces the view to focus on a spot on the ground other than the intended location. Any suggestions?

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      • chet8564_478569473831167
        chet8564 last edited by

        I am having a similar issue, ours doesn't like to track down much passed the horizontal position. Maybe our issues are related. I am in hopes that Reolink has a fix for this, if not them then possible a smart user.

        Reolink Fiona 1 Reply Last reply Reply Quote 0
        • Reolink Fiona
          Reolink Fiona Administrators @chet8564 last edited by

          @chet8564_478569473831167 @jerry-king_217223917490410
          What's the firmware version of your camera? You can try to upgrade your camera firmware to this version. Please read this article to download the new firmware, https://community.reolink.com/topic/3116/rlc-823a-rlc-523wa-beta-firmware-pan-tilt-auto-tracking-optimization-updated-guard-point-issue-solved/32.

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          • meganfox1906_523651577610427
            meganfox1906 last edited by meganfox1906_523651577610427

            I also had the same problem. wordle game

            Reolink Fiona 1 Reply Last reply Reply Quote 0
            • Reolink Fiona
              Reolink Fiona Administrators @meganfox1906 last edited by

              @meganfox1906_523651577610427 Hi there, have you upgraded the firmware in the above comment?

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              • jerry king_217223917490410
                Jerry & Sandi King last edited by

                This problem occurred prior to my installing the beta firmware. The beta firmware has not corrected the issue.

                Reolink Fiona 1 Reply Last reply Reply Quote 0
                • Reolink Fiona
                  Reolink Fiona Administrators @Jerry & Sandi King last edited by

                  @jerry-king_217223917490410 Thank you for the update. You can send some videos to our support team to have a further check. Our tech will try to help. Submit a request – Reolink Support

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