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    Camera doesn't capture all images

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    • dads camera_355070736552094
      dads camera last edited by

      Anyone experiencing the camera not capturing all images? I don't have record of people being on camera, that I KNOW were in the room where the camera should have picked it up.

      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @dads camera last edited by

        @dads-camera_355070736552094 May I know what's your camera model and system information?

        If it is the battery camera, you can adjust the sensitivity and PIR angle. Here are some tips, https://support.reolink.com/hc/en-us/articles/360006379253-Installation-Tips-for-Reolink-Battery-Powered-Cameras.

        If it is the PoE or Wifi wired camera with person/vehicle detection, you can try to upgrade your camera with the latest firmware. You can download the firmware here, Download Center – Reolink. Then you can choose to adjust the sensitivity or other alarm settings.

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