RLC-811A with Synology Surveillance Station

[roderick elms_525578206224553]

I'm trying to set up a Reolink RLC-811A camera on Synology's Surveillance Station.

The camera is apparently working fine, both on my iPhone and also the Mac Reolink Desktop client. 

Although the camera is shown as supported in Surveillance Station, it doesn't come up in the dropdown list of cameras in Surveillance Station Client (or via Chrome). It's not found using the Add Camera search facility. I'm therefore selecting 'ONVIF - All Functions. I set the port to 8000 (as it is on the camera) but simply get the message 'Surveillance Device Test Failed'.

I've tried all sorts of changes to the camera settings, including the h.264 profile, but nothing changes and there is no sign of the camera being found.

Any clues would be hugely appreciated!

Reolink RLC-811A – Firmware: 3.1.0.0
DS412+ on Mac (Sierra) – System: 6.2.4
Surveillance Station: System 8.2.11

[Reolink Fiona]

@roderick-elms_525578206224553 Hi there, what's the specific firmware version of your camera?
You can also upgrade your camera to the latest firmware v3.1.0956. Please download it here, Download Center – Reolink.

Then please find the Setting-> Network Setting->Advanced->Network Ports to enable the network ports RTSP and ONVIF.

[roderick elms_525578206224553]

@reolink-fiona As mentioned above, it's version 3.1.0.0 – this was the latest I could find a couple of days ago. Looking at the download area, the firmware for this particular camera still appears to download 3.1.0.0.

[Reolink Fiona]

@roderick-elms_525578206224553
If you have enabled the ONVIF Port on your camera but still can't work, you can restart the Synology and try to use the "Reolink" to choose the camera model. If it can't solve, please submit a request here, Submit a request – Reolink Support.

[roderick elms_525578206224553]

Thank you for this. It appears that the ONVIF port was disabled during the firmware update.

However, I would like to point out that the ONVIF on/off button does not seem to appear in the camera or on the desktop app settings. There is apparently nothing mentioning this fact, therefore there is no reason to know that there is an on/off facility, or that it only appears when logging in through a web browser. I would recommend that this should be remedied and that all controls are located in all appearances of settings, whether in a browser, a client app, or a mobile app.

I was able to find the camera, successfully test the connection, add to a group, and see the camera in Live View. However, the picture in Live View is intermittent and will drop out for a minute or so at a time. I assume this is likely a setting. Would you kindly advise the correct settings to facilitate a stable live View in Surveillance Station?

Thank you.

[Reolink Fiona]

@roderick-elms_525578206224553
Glad to hear that it works.

This network port setting will be available in the PC Client v8.7.1 or later. You can download the v8.7.2 here, https://community.reolink.com/topic/3267/client-v8-7-2-update-changed-to-save-the-clear-stream-mode-setting/1.

For the stabilities, this will be also related to the network. I will also tell our tech to optimize the operation. Thank you for your feedback!

[Maccaux_608791487860839]

@roderick-elms_525578206224553

For anyone else searching - this is the answer!!!

The only way to enable these ports if you are in the Apple/Mac ecosystem is via a web browser. For me, it was Safari because Chrome blocked access because the HTTPS response was suspicious.

Once enabling those ports I rebooted the camera and went back into Synology Surveillance Station and started the camera add process again from scratch. It took a couple of minutes but eventually the camera showed up and I was able to complete the addition of the camera to the system and additional configuration.

As the OP mentioned - the port toggle switch is not in the Reolink app for Mac nor the mobile app for iOS. The ports show up, but there is NO toggle switch to enable them in those applications.