Liveview and recording playback freezing/stuttering via Reolink App and Reolink Desktop Client

[grimed]

UPDATE: 1:30 PM EDT The issue appears to be gone. I have not made any changes on my end. Can others confirm?

Hello,

Liveview and recording playback via NVR and NVR local IP works perfectly fine.

However, liveview and recording playback via Reolink App and Reolink Desktop Client freezes every second for about 4 seconds. It's like a Powerpoint slideshow. This issue started happening 4 hours ago.

8 Channel NVR - H3MB16, (1) RLC-422, (1) B800

There have been no updates to my network/ software.

Any ideas why this is happening and how to fix it?

Thank you!

EDIT: If you are also experiencing a similar issue, please share camera models and NVR hardware versions for the Reolink team to troubleshoot.

https://old.reddit.com/r/reolinkcam/comments/ukrub5/liveview_and_recording_playback_freezing_via/

[tbcsignup_467191114207442]

@grimed I'm having the same issue. I'm not sure if it is the problem, but it appears to have started about the same time as a Windows Defender update. I've had another update since, but it did not improve.

Edit: Client on Win 10

Edit2: The Windows update was at 7:05 PM Central Time.

[tbcsignup_467191114207442]

It resolved itself for me too.

I messed with it from 10 PM last night until 3:30 AM this morning. I rebooted the router and network switch, changed some cables, updated the Reolink Client, changed setting in the cameras, rebooted the cameras, and more. I wish I knew what caused it, and I wish I had that 5.5 hours of wasted time back.

[Reolink Fiona]

@tbcsignup_467191114207442 @grimed
Hi there, thank you for your feedback. May I know your camera model, country, via LAN or WAN, and other information? We will try to check.