RLC 823A Help

Alan

Hi!

I’ve just installed the Reolink RLC 823A on the corner of my house (with my existing Reolink static camera setup) and I’m very impressed.

However, I need help with two things.

Firstly, in Patrol Mode, the camera only seems to rotate through the saved points in one direction ; even if it means going the long way around. Is there any way to change this behaviour, and get the camera to rotate in a custom way?

Secondly, the LED spotlights are nice and bright which is brilliant, but there’s no rhyme or reason for them being activated. At first, I thought viewing the camera on the iOS app activated the lights, but I soon realised that this wasn’t the case. There’s no option to customise the lights or even toggle on/off, so what triggers them? Do I have any control whatsoever over them?

Finally, I can’t find any option for the smart motion tracking. How do I access the setting to make the camera track people?

Thanks in advance for any advice. Unfortunately, these issues are potential dealbreakers and I don’t want to have to return an otherwise great product.

Reolink Fiona

@alan_279438124011725
Hi there, you can try to upgrade your RLC-823A with the latest firmware v3.1.0.956_22041511. Download it here, Download Center – Reolink.

In this firmware, the patrol will operate the shortest routine between the preset points.

For the spotlight, you can choose to activate it by detecting the person/vehicle.

For auto-tracking, you can enable the option on our alarm settings.

If you can't find the features, please upgrade your Client to the latest version. Download the latest version Client here, App & Client - Reolink.