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Hello all,I am new here and I have some issues / challenges that I can't figure out.I have bought 3 x RLC-810A POE camera's.Installation was easy but when I turned them on and configured them the challenges came up.Two of the Three camera's have a humming sound during live feed and also on the recordings.I have tried a few things like Factory resetting them and also installed the latest Client software on my iMac version 873 and have the latest client software on my iPhone version 22.214.171.124Checked also if the Camera's have the latest firmware and that they do.This didn't to the trick and also send the recordings to the Reolink helpdesk.Maybe you all here could also have a idea what it could be.
@jh-deckers_455414455914645 That sounds like interference from AC power lines getting into the audio portion of the cameras. Are the cameras near anything like that? Does the hum change sound when you move the power cord around?
@email_525317533946102 If you could measure the frequency of the hum and it was 60Hz, you would know it's AC interference.
I had the same problem, with the same camera (810A). I contacted support and I sended back my camera and received a new one. Since I have the new one, the humming sound is gone.With me, it was a hardware fault.
@gaël-vanhuynegem_409453155840166 well I also wrote a email to support with also audio/video recording of my issue. i find this very strange.but on the other hand I still have warranty
I was thinking that you might received my old camera? My UID ended like "EIBAS2WT"
@gaël-vanhuynegem_409453155840166 I just checked my UID code but I am glad it didn’t end on your info you gave me lol
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