@email_525317533946102
I think I may have fixed this problem by renaming the 5Ghz network so the camera can't connect to it. Both networks had the same names before.

@reolink-fiona
That worked. Thank you.

@613yechiyah_447045985546485
I would reinstall the firmware regardless if it's a newer version or not. Also, don't rely on the firmware version check where you click/tap a button. Go to the web page for the camera's firmware and check the newest version number compared to your camera's version. Mine didn't see an update when I clicked but there was newer firmware at their site. I haven't had the problem you have but your firmware could be corrupted. Is it possible that someone else has access to that camera and they're doing it on purpose? Have you tried changing your password?

If the names and passwords of the two bands are the same, change the network name or the password for one band so the the camera is forced to connect to the only one it has credentials for. If your router allows creation of multiple networks, you could make another network with a special name just for the camera.

Please go back to using two hex screws for the camera position. One screw for up and down and one screw for left and right. The single hand tightening ring is junk. I can never get it tight and get the camera to stay in position. The camera doesn't move when I tighten screws and it stays tight.

Thanks.

@jh-deckers_455414455914645
I meant the POE power injector that's the power adapter with the cables plugged into it. It sounds like from the other posts that it may be a camera problem and you'll need to get a different one.

@jh-deckers_455414455914645
AC can't come in through digital data wires like through a switch. AC hum usually comes in through the power adapter and power wire and into the camera's audio portion of its circuit board. Try swapping the POE with one that doesn't hum, and try plugging one that hums into an extension cord that's plugged into a different outlet further away.

@email_525317533946102
If you could measure the frequency of the hum and it was 60Hz, you would know it's AC interference.

@jh-deckers_455414455914645
That sounds like interference from AC power lines getting into the audio portion of the cameras. Are the cameras near anything like that? Does the hum change sound when you move the power cord around?

@reolink-fiona
I've tried that. I'll have to exchange it becuase I've spent hours and hours working with it and it's always the same problem. I've tried not going through a router by using the hotspot on my phone but it's still very slow and sometimes disconnects.

@email_525317533946102
After trying numerous times to complete the set up again, it appears the problem has something to do with the data flow being so slow that it can't stay connected or perform functions without multiple clicking on menu items and refreshing. The wifi is very strong and I've tried three networks but the problem is the same. The video moves a little sometimes but is frozen a lot. Right now the camera has disconnected and won't reconnect. The battery is almost full. The problem acts the same whether I try to access and control the camera with the Windows app or my phone app.

I just got a new Argus Eco. It seems to have a problem with maintaining the wifi connection, and the video freezes as if the connection is very slow although I have five bars on my wifi. I've also tried it with the hotspot in my phone and it does the same thing. I've been able to complete the set up a few times but usually it can't connect to the device during the last step. I've viewed it with my android app and also the Windows app, and it has the same problem with not connecting, losing the connection, and the video stopping.

@613yechiyah_447045985546485
I would reinstall the firmware regardless if it's a newer version or not. Also, don't rely on the firmware version check where you click/tap a button. Go to the web page for the camera's firmware and check the newest version number compared to your camera's version. Mine didn't see an update when I clicked but there was newer firmware at their site. I haven't had the problem you have but your firmware could be corrupted. Is it possible that someone else has access to that camera and they're doing it on purpose? Have you tried changing your password?