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Reolink App v4.41 Released
If the phone app can tell me with a pop-up on the screen which camera saw motion, why can't it give me a different notification sound for each camera? I would like to know just by the sound that a car has entered my driveway separately from cameras I have at other locations.
I have problems with my RLC-510W cameras reconnecting after a power and internet outage. I have to go to the cameras with a cable and plug it in to make a connection and instruct the camera again which wifi network it should connect to. Please test your cameras with a power loss to the camera and DSL router at the same time, and then the internet returning about three miniutes after the router restarts. A common problem in rural areas like here is that the power goes off for just a second and comes back on. It causes everything to restart including modems but the internet doesn't come back for about three minutes after the router and wifi restart. What is the problem with your cameras that they can't connect to the last network they were connected to? This has happened multiple times. I have other brands of cameras and I've never had to connect to them with a cable and tell them a second time which wifi network to use. They have had many, many power and internet outages and they always reconnect to the wifi without a problem. I don't believe your cameras are always trying to reconnect to the last wifi network they used.
@reolink-fiona That worked. Thank you.
@email_525317533946102 I think I may have fixed this problem by renaming the 5Ghz network so the camera can't connect to it. Both networks had the same names before.
A windscreen. It's a problem anytime it's blowing.
@613yechiyah_447045985546485 I would reinstall the firmware regardless if it's a newer version or not. Also, don't rely on the firmware version check where you click/tap a b**ton. Go to the web page for the camera's firmware and check the newest version number compared to your camera's version. Mine didn't see an update when I clicked but there was newer firmware at their site. I haven't had the problem you have but your firmware could be corrupted. Is it possible that someone else has access to that camera and they're doing it on purpose? Have you tried changing your pa*sword?
These pictures are a truck leaving my driveway today but it didn't record or alert me when the truck arrived a few minutes earlier. The sensitivity is set at 50 and the alarm setting for a vehicle is set at 98, and the delay is set at 1 sec. I don't use object size. How can it miss something that big? This is very discouraging. I bought this camera because driveway alarms are not reliable and I thought a camera would always catch movement. Why did this fail to record or alarm?
I complained to them about those brackets. They never hold the cameras tight. I wish they would go back to two set screws. You might be able to take the camera apart just far enough to get to the board and unplug the connectors inside and feed the small connectors through the bracket. It's not likely that the wires are hard wired to the board.
When I open this newest client, my two cameras that previously connected and came on within a few seconds with the previous version now say Not Connected for about 10-15 seconds, then Failed, then Connecting, and then they connect and the video comes on. It's always the same pattern when I open this version of the client. Not Connected for a while, then Failed for a while, then Connecting, and then Connected. From the time the client opens on my screen until the time the video appears now takes about 25 seconds. This never happened with the previous version. It was probably 10 seconds or less. I have Windows 10.
I just installed the new client and the b**ton to download high resolution video at the lower right is gone. My recorded videos are only 1 or 2 megabytes. How do I download the full resolution videos? Why was this changed?
They need to fix that in their camera and app. There's no reason it can't download directly when I'm standing 10 feet below it. I could use up a month's worth of phone data just by downloading from the camera one time.
Yep. They never stay on the network you set them on. I have two Reolink wifi cameras that watch a church parking lot and I had so much trouble with the wifi that I finally ran a cable to them. I know there's problems getting them to stay on the network you set them on. There's no reason you should have to use two different pa*swords if a camera can remember which network it was connected to before. Why can't it remember to pick the 5Ghz only? They're a major a problem if you have power that sometimes cycles off and on, and if you have DSL internet and a DSL modem that restarts when the power goes off and on, it's often that the cameras won't reconnect. I kept having to drive 2 miles to the church with a ladder so I could go up a pole and plug my phone into the cameras with an ethernet adapter to reset them by way of a wired connection.
When I connect to the camera with the phone's hotspot to download the recorded videos, why does the camera force me download the videos through the internet instead of the local hotspot connection? One time I couldn't connect to the camera because there was no cell service in the area. Why does my phone need cell service if I'm connected to the camera with my phone's hotspot? It's a direct connection to the camera. Should be a quick download but it says no internet. Very aggravating when you're in a remote location and you just want to download the videos and leave.
Your customer service is not good if you want me to forward this problem to someone else. You should be doing that, and your engineers and techs should be reading the problems at this forum. Once again, I had to drive 5 miles to the camera location with a ladder and remove the camera and bring it home. When I opened the cover to remove the SD card, water poured out. I'll be returning it through Amazon, and I already have a new one to replace it.
Is this common for this model? I just put this up at a remote location five miles away a few weeks ago and it has water in it.
The SD card videos are fine when downloaded. The NAS drive videos are corrupted when viewing from that drive or after copying them to the computer and viewing them there. They are getting corrupted when they're being written to the NAS drive only. I have the NAS drive for FTP because the computer is not always on.
I need to determine if this is a camera problem or a NAS drive problem first. Does anyone else using FTP on a NAS drive have this problem? It's happening when the videos are being written to the network drive. On playback, they get pixelated and freeze before they end. The SD card videos are fine.
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