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The black screen problem is still not solved. I have the latest Windows with the latest updates. As a graphics card I use an onboard intel graphics card. So a completely normal system with the latest software and hardware.Since installing the Reolink APP version: 8.7.3. Despite many escalations in the previous versions, the problem is still not solved. For several weeks I have no access to my chambers. Very annoying. Can I send development any protocols so that the problem is finally solved? I like to work together. Shortly after the start, everything looks good.Shortly after, everything goes black. Cheers Gabriel
This is hopefully getting fixed in 8.8.* and there is meant to be a beta version being released this week.https://community.reolink.com/topic/3359/constant-black-screens-and-freezing?_=1656426521965
@lindsay_464625727078605 I have got the same problem and have reported it some time ago to the service desk.I am surprised that they have not yet given it top priority.The version 8.7.3 works fine on my Samsung RF-711 with win 10 and 8 Gb DDR4 Ram i7 processor. However, on my brand new Samsung Book2 Pro with Win 11 and 16 Gb DDR5 ram and i7 latest version, I get the same problem. I have tried everything, including disabling the Anti-virus program, as well as uninstalling and re-installing. Sadly, nothing works.At first, I thought I was the only one with this problem. I had seen on the forum, others had black screens to, but theirs were working again. Well, mine isn't.I have now the version 8.8.* installed, but it didn't make any difference. I still get the black screen. Although I liked the new look of the installation screen. Well, back to the drawing board.
I have the same issue.. I get a full blank screen. Happens to me on playback only, and is random..My system:Dell Alienware R10OS: Windows 10 - Home 64bitCPU: AMD Ryzen 7 5800xRAM: 32gbVideo: Nvidia Geforce RTX 3080 10gb
@bill-doria https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-clientDownload the new version (although a beta)Turn off hardware decoding
@big_tedI installed the beta client v8.8.0, and as you said disabled hardware decoding. The black screen issue has been reduced, but still happens.
@bill-doria out of curiousity, have you updated java or are running a late version 8 of java?
@big_ted Running Java v8, build 331 (both 32 & 64 bit installed).
@big_ted 95% of the time, I get the black screen when I do the following..Playback ModeSingle or Multiple Screens in view (highest 2 screens at a time)In High Resolution Mode (but a few times in Fluent mode)If I then I click on a new time line (example: looking at 6:00am, and with the mouse I click on another time (on the time line bar), I will get the black screen)It's random as to when I click on a new time line.. Could be the first time I change to a different time,, it could be the fifth time,, etc..
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