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APP v4.34 Update: Add Tracking Range & Fix Sensitivity Bug
Reolink Camera API User Guide_V7 (Update in Sept 2022)
TrackMix New Firmware Update: Auto-Tracking Range & Tracking Schedule
I have a Pixel 5 with the following Versions and I can no longer connect to any of my 19 different Reolink cameras if I'm over mobile (LTE/5G) networks and can only connect if my phone is on Wi-Fi. I have tested the following combos:Pixel 3 with app 4.28 (latest in app store): WORKSSamsung S20 (app uknown): WORKSWindows App on PC (8.7.3): WORKSPixel 5 with app 4.29.X: DOES NOT WORKPixel 5 with latest app (18.104.22.168): DOES NOT WORKPixel 6 with latest app (22.214.171.124): DOES NOT WORKThe fact that the cameras are geographically distanced and use different internet provides and routers rules out networking. The fact that I can connect to these cameras still with other phones and PCs remotely leads me to believe this is a new Android / Hardware issue that needs to be resolved.I have uninstalled the app, cleared caches, re-installed and tried to add cameras back multiple times and nothing is working. I simply can only connect to the cameras if the pixel 5 or pixel 6 is connected to Wi-Fi.. Both use Google Fi network. However the Pixel 3 does as well as its working... I ONLY connect to the cameras using UID so its not that. Also I've verified a hundred times the app has the permissions it needs and there is nothing blocking (roaming, or data throttling or anything) that would prevent the app from using mobile data. This really renders the cameras useless if I can't connect to them to see what is happening while I'm out of pocket and not at a convenient Wi-Fi location to connect and see the live view or pull the playback video. Pertinent Pixel 5 Info:Android Version: 12Android Security Update: June 5, 2022Google Play System Update: June 1, 2022Kernel Version: 4.19.224-g1060324a551f-ab8460318To be fair, this has been broken for about 2 months now and I was hoping it was just a glitch in the Reolink app but I think its more persistent. I know I could port forward separate ports and connect using DDNS setups but I refuse to go through that effort when Reolink already has a P2P option that *should* be working. Did Android roll out a change to block P2P connections over mobile? Is this a Google Fi only issue? I'd love to know if other people are having these problems as well.Cameras include combinations of E1s, RLCs, some PIRs and a Duo and all of them are running the latest firmware available for them.
@z0mbie Thank you for the test. For your issue, could you please send the system status screenshot to the support team to check? Please check the system status when your APP can't connect the camera via the mobile data.Open Reolink App and go to Menu (on the top-left corner) -> About -> System Status （marked out by the blue arrow) page.Guide: https://support.reolink.com/hc/en-us/articles/360006684014-How-to-Check-System-Status-via-Reolink-App
@z0mbie Hi there, you can attach the screenshot here, Submit a request – Reolink Support. Then our tech will contact you within 24 hours.
@reolink-fiona I already have a support ticket: (#828840) about this issue but didn't get any traction indicating that Reolink was actively trying to solve or emulate this issue, hence why I've gone to the community forum to see if anyone else is having this issue. I've moved the app status pics into another response on that email thread.
@z0mbie I have contacted the support colleague to follow up on this case. They will contact you when they have the solution.
I'm having the exact same problem. Pixel 5 on android 13. I've tried 126.96.36.199 and 188.8.131.52 with the same results. I manage three different NVR's across three different networks. I can't access any of them while connected to cellular. However Wifi works on all three and it doesn't even matter what WIFI i'm connected to they all work. I'm using Google Fi as my network provider and really hope this can be figured out. I'm a huge fan of reolink and have spent 1000's on NVR's and POE cameras.
@joescanlon_149708463911123 Had the same problem with reolink access using Google FI cellular provider and your post had this very specific solution to a frustrating problem. THANK YOU!!
@mike-garton_343341110194415 Yes, in case of Google FI you need to add Reolink appl as an exception. Once it has been added, you should be able to access your live stream. They complicate our life :).
Please try the following steps to allow an exception to the Reolink app in the Google Fi APP.Go to the "Google fi app"- privacy/security then "protect online activity" & "show details".Then manage advanced settings.Shut off exemptions allowed.Click add an exception.Find the Reolink app.
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