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    • FR_350359170068639
      FR last edited by FR_350359170068639

      On the Cloud page
      My Cloud Library -Reolink
      It tells me
      Network Error
      Failed to obtain the video information. Please refresh this page and try again.
      Was working great, I dit not change anything.
      On the IOS APP everything is working fine, the cloud is OK and the videos are there and working.
      Any idea ?
      Thank you !



      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @FR last edited by

        @fr_350359170068639 Hi there, our tech would like to check on this case. You can submit a request here and we will help. Submit a request – Reolink Support

        FR_350359170068639 1 Reply Last reply Reply Quote 0
        • FR_350359170068639
          FR @Reolink Fiona last edited by

          @reolink-fiona
          Done 😊
          Tried to change region to US, as advised, but this is not bringing the solution. 🤔
          Still investigating.

          FR_350359170068639 1 Reply Last reply Reply Quote 1
          • FR_350359170068639
            FR @FR last edited by

            The new version of the Reolink cloud has been released ! I refreshed the browser page and logged in to the cloud account again ... everything is perfect now.
            I now have an Argus 2 and and Argus pro 3, the Argus pro 3 is really excellent, much better image, much better wifi connection, faster and clearer. Just excellent !

            1 Reply Last reply Reply Quote 1
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