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    RioLink Windows 10 Desktop Client goes blank after a few hours

    Reolink Client & APP
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    • WebGuy_429105610043642
      WebGuy last edited by

      I have the RLN16-410 NVR.

      After the desktop client has been running for several hours, the display goes blank in full screen mode. When I resize the window I can see "blinking" instead of my camera views.

      Here's a video of what is going on:

      https://photos.app.goo.gl/J7vk8jiBH3k437vq5

      Has anyone else experienced this?

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        • Reolink Fiona
          Reolink Fiona @WebGuy last edited by

          @webguy_429105610043642 Can you try to disable the hardware decoding first in the Client local setting? If you don't have this setting, please upgrade your Client version to v8.8.1. App & Client - Reolink

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          • al carr_445463569064114
            al carr @Reolink Fiona last edited by

            @reolink-fiona Using latest windows 10. I have the same issue if I minimise the app it does the black screen flashing also done in older versions of the app. Tried hardware decoding. If I click on the client settings cog the picture comes back.

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