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    App doesn’t have pro options

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    • House_604246080061505
      House last edited by

      Recently purchased Argus 3 pro and the app doesn’t give me any options other than pir and recording. I don’t have the pet option or object size or detection zone. When I go to upgrade it states it’s up to date. Firmware is V3.0.0.307_21051100. Without these options the camera is basically useless for my needs.

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        • gmac71624_538988406644942
          gmac @House last edited by gmac71624_538988406644942

          @house_604246080061505 The reality is you can't update it automatically even if the apps/clients say "Autoupdate enabled".
          Anyway, I contacted support and they pushed the upgrade (v3.0.0.973_22051000) just for my device the following day.
          My impression is they don't want to make the firmware available on the website for some reason, so I guess that's not a bug.

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          • big_ted
            tedmanr Global Moderator @House last edited by

            @house_604246080061505
            make sure auto upgrade is turned on in the client/app and the new version should download. If it doesnt, contact support and they will push the new firmware out. Also make sure your app and client are up to date as some settings only appear in the newer client/app also.

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          • Crimp On_62210811129
            Crimp On last edited by

            Apple or Android?

            the current Android app is 4.32.0.4, which has those options.

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              • House_604246080061505
                House @Crimp On last edited by

                @crimp-on_62210811129

                apple. It’s a firmware issue. Not sure why they don’t push the newest firmware.

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                • big_ted
                  tedmanr Global Moderator @House last edited by

                  @house_604246080061505
                  Yes a firmware issue. I believe the argus 3 pro should auto update if enabled in the app, otherwise contacting support
                  can forward the new firmware. A lot of the other cameras will have auto update enabled in the future.

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                • Crimp On_62210811129
                  Crimp On last edited by

                  (Sorry for my error in discussing the Android app version. Did not read the post carefully.)

                  My Argus 3 Pro has firmware v3.0.0.1117_22071100

                  I have the automatic firmware option checked, but since.I did not pay attention to the version on it when it came out of the box, I do not know if it updated itself or not.

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