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I just upgraded to a new laptop running windows version 11 (with all latest updates). My older Windows 10 laptop still can run version 8.81 without any problems... When I installed reolink client sotware 8.8.1 onto a brand new samsung galaxy laptop running windows 11 (with all the latest windows updates). The program initially runs and allows me to register a camera with a UID and password. However once it begins streaming the video data the applications window goes blank (dark grey) and then nothing! The only way out is to end program. I can continue for now to use my OLD laptop for now but it is apparent that there is a problem with the latest windows client on windows 11. Please advise Thanks for your help Paul
@user_611886786216031_611886786216031 Try turning off hardware decoding, this may help.I do believe that there is a known issue with Windows 11 and is being working on for an update.
Just to confirm have the same problem under current Win 10 with version 8.8.1
I just bought a Laptop with win 11, and what Paul wrote is precisely the same as what is happening to me. The App developer in Reolink must find a solution. Very soon.I have over 25 reolink cameras, and it's very annoying, non are working at all. Not in the early ver>184.108.40.206, or the last 8.8.1.George
I had the same problem with Win11 but the hardware decoding was the problem. I turned it off and all my problems went awayl.
@dfolsom_350525179879608 correct. And if you get it as soon as you run the application change it in the setting file. I already explained how to do this in a previous reply.I suggested Reolink to set the default hardware decoding value as false.
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