Windows 11 and reolink windows client version 8.8.1 ??

[user_611886786216031_611886786216031]

I just upgraded to a new laptop running windows version 11 (with all latest updates). My older Windows 10 laptop still can run version 8.81 without any problems... When I installed reolink client sotware 8.8.1 onto a brand new samsung galaxy laptop running windows 11 (with all the latest windows updates). The program initially runs and allows me to register a camera with a UID and password. However once it begins streaming the video data the applications window goes blank (dark grey) and then nothing! The only way out is to end program. I can continue for now to use my OLD laptop for now but it is apparent that there is a problem with the latest windows client on windows 11.

Please advise
Thanks for your help
Paul

[big_ted]

@user_611886786216031_611886786216031
Try turning off hardware decoding, this may help.
I do believe that there is a known issue with Windows 11 and is being working on for an update.

[Beckmann_537229912420562]

Just to confirm have the same problem under current Win 10 with version 8.8.1

[big_ted]

@beckmann_537229912420562 Have you tried turning hardware decoding off? some graphics cards cant process the video so requires software processing.

[jmccuish_486726610981114]

Simple fix
•Download latest version of Reolink client
•Open Reolink
•Select Settings in top right
•Deselect “Hardware Decoding First”

[user_644542114578494_644542114578494]

@jmccuish_486726610981114
I have a Lenovo running Windows 10 and another with Windows 11.
I had this problem on the Windows 11pc but was fixed by deselecting "Hardware Decoding First" then closing the Reolink Client App and then starting it again.
MANY THANKS,
Regards John

[George Emil_59797152678]

I just bought a Laptop with win 11, and what Paul wrote is precisely the same as what
is happening to me.
The App developer in Reolink must find a solution. Very soon.
I have over 25 reolink cameras, and it's very annoying, non are working at all. Not in the early ver>7.2.2.23, or the last 8.8.1.

George

[dfolsom_350525179879608]

I had the same problem with Win11 but the hardware decoding was the problem. I turned it off and all my problems went awayl.

[joseph_1979]

@dfolsom_350525179879608 correct. And if you get it as soon as you run the application change it in the setting file. I already explained how to do this in a previous reply.

I suggested Reolink to set the default hardware decoding value as false.

[BaltimoreHomeWholesalers_260895649677480]

How do you turn off hardware decoding and where can I do it?

[joseph_1979]

@baltimorehomewholesalers_260895649677480 We have already provided the procedure several times. Please do a search on hardware acceleration and follow it.

[shalva gabechava_354214704062642]

When you download Reolink, go to Reolink Settings->General-> Hardware decoding first - off. It will work now.

[autoxmax_374199484268727]

Just purchased an Alienware R15 with Windows 11. I've tried the edit solution of the hardware acceleration in the users file, but the software still crashes. Any other ideas on a solution or another Beta software update?

[MorningDa]

I just saw your post about Microsoft shutting off the free Windows 11 upgrade key for Windows 7 and 8 users. That's a bummer! It seems like now you'll have to purchase a Windows 11 license if you want to upgrade. Actually, there are a lot of cheap keys for Windows 10 or 11, so just learn how to get the windows ten key. This always works.