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    RLC-823A video loss in Reolink app

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    • yoco007_164526624891019
      yoco007 last edited by

      Hi! I was tweaking picture settings for night mode in Reolink windows app, when suddently it stopped working. It just says "video loss" but the camera says "connected". What could be the problem? The camera works fine when I switch to NVR and mobile app.

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        • joseph chircop_497308027822318
          joseph_chircop Global Moderator @yoco007 last edited by joseph chircop_497308027822318

          @yoco007_164526624891019 Put the default settings again. It could be a resolution issue on PC. Which setting gave you the error? Provide client version.


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          • yoco007_164526624891019
            yoco007 @joseph_chircop last edited by

            @joseph-chircop_497308027822318 the brightness settings. Client version is 8.8.2. I got the video back. Not sure how it just started working again! 🙂
            Does this camera support time laps? And if I go under Light settings it says it's unsupported.

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            • joseph chircop_497308027822318
              joseph_chircop Global Moderator @yoco007 last edited by joseph chircop_497308027822318

              @yoco007_164526624891019 Yes it does support time lapse. Can you try it out on Android client? And then repeat the procedure from Windows client and see if it re-occurs. Check that you have the newer firmware version v3.1.0.989_22051911_v1.0.0.30. Maybe there is a more updated one too........in which case I suggest you to email Reolink support by quoting your HW.


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              • yoco007_164526624891019
                yoco007 @joseph_chircop last edited by

                @joseph-chircop_497308027822318 I don't have Time Laps option on my android app. App version is 4.32.0.4.

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                • joseph chircop_497308027822318
                  joseph_chircop Global Moderator @yoco007 last edited by

                  @yoco007_164526624891019 Did you check your firmware? And is this available on Windows client?

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                  • yoco007_164526624891019
                    yoco007 @joseph_chircop last edited by

                    @joseph-chircop_497308027822318 how do I check firmware for camera? Camera is connected to NVR, and if I go to info tab, I only see NVR firmware. And I don't have Time Laps on windows client as well.

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                    • joseph chircop_497308027822318
                      joseph_chircop Global Moderator @yoco007 last edited by joseph chircop_497308027822318

                      @yoco007_164526624891019 Very simple........just follow this link https://support.reolink.com/hc/en-us/articles/360005175034-How-to-Find-out-Camera-Firmware-Version-via-Reolink-PoE-NVR. Get the NVR firmware too and email Reolink support to check whether they have newer firmware. I have no access to such info. My philosophy is to keep sw updated to the most recent stable version.

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                      • yoco007_164526624891019
                        yoco007 @joseph_chircop last edited by

                        @joseph-chircop_497308027822318 ty for your help!

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