Reolink client app problem

[Andy]

Hi. I'm using windows 11. If I have the reolink client open and the video streams showing, it works fine. But if I minimize the reolink client to the taskbar for more than a minute or two, when I then click the reolink icon on the taskbar to expand it back into view, the area of the screen where the video stream should be is just flashing black. The only way I can get the video stream to show is to either re-start the client or click the settings cog. Any idea how to resolve this please? I wondered if it was something to do with windows power settings putting the client partially to sleep which it then fails to wake up properly from, but i've messed with power settings and it hasn't resolved it.

[joseph_1979]

@andy Can you please repeat the procedure but do not play any live view? If it is fine then disable the hardware decoding and try again with a live view.

[Andy]

@joseph-chircop_497308027822318 Hi. How do i disable hardware decoding please?

[Crimp On_62210811129]

I am unable to replicate this on Windows 10 using Client v8.8.2 Perhaps it is caused by a conflict with Windows 11?
Is the Client displaying camera views from an NVR, or from network connected cameras (no NVR)?
(I have no NVR)

[Andy]

@crimp-on_62210811129 Hi. My version says 8.7.3 which it says is the current version when i click update. I have x2 wireless IP cameras.

[Jedi2020_32727772450952]

@andy

Check version from client app doesn't work. You need to go to Reolink download site to get the latest version. 8.7.3 is old.