Videos won't play

[Steve_633688619757629]

I am getting the following message when trying to play my recorded videos on both Firefox and Microsoft Edge on my computer in my reolink cloud account, so why won't these videos play and how to fix this problem ? thanks The video can not be played due to a network error or the lack of compatibility of the current browser with H.265 videos. Please refresh the page and retry. If this error persists, please turn to Reolink App or Safari browser.".

[big_ted]

@steve_633688619757629
make sure you have the correct codecs installed on your computer. Ive found the K-lite pack good for most uses.

codecguide dot com

Some people have also had success with disabling hardware acceleration in edge itself
Go to Settings/System and uncheck "Use hardware acceleration when available" and click "restart" (the edge browser).

[CinderMomma_590350401011821]

This situation just showed up on our cloud videos, as well, last night.

[Crimp On_62210811129]

Which specific RLC cameras exhibit this problem?

I installed one of the RLC 12MB cameras (which is fantastic!) and when I attempted to access the camera using a web browser, I could not select "Clear" resolution because Clear for this camera is encoded with H.265 and most browsers are not compatible with H.265.

Is there an option on the Reolink cloud to choose the resolution when playing videos?