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    Feature that works for SD Card playback but not NVR Playback - Please Fix.

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    • Snaffs_236818799935657
      Snaffs last edited by

      A week or so ago, I was using a couple of Reolink 5mp camera's with just SD cards installed.
      I did not have a NVR.

      It was lovely to see, in the Reolink app on my Android phone, the small thumbnail icons for playing back the alerts, had tiny images showing you what caused the alert. A car, A person, or something.

      Now having upgraded to a full system with NVR and the 4K Camera's you do not get these small thumbnail images anymore. Just a black tile with a white shape. So you need to actually play the alert footage to see it.

      Can this feature be added please, as it seems I've got a better system, but I lost this feature in the process.

      In Summary. Actual thumbnail images for the alert playback icons.

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      • Cynthia_124785627824270
        Cynthia last edited by

        Thank you for your suggestions. I'll forward the request to our R&D team and see if there is any possibility that we can make it in the future.

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        • Snaffs_236818799935657
          Snaffs last edited by

          Thank you.
          It's little things like this, that make the actual real life experience of using an app/product so much better.
          Seeing little thumbnail images of a tiny screenshot of the item that caused the trigger.
          Car, person, cat! means you can see instantly if you need to view the footage or not.

          Again thank you.

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