Not able to view TrackMix dual view in App at the same time

[cristiancpa20_389771453579458]

Hello, I am having an issue where I am unable to view both of the TrackMix dual view. I have updated to the latest software for the NVR (Dec 2nd, 2022) but I am unable to view on any of my apple devices in the Reolink app. All my cameras have the latest software as well but I don’t know why I am can only choose between viewing the wide-angle or the tracking angle. I would really like to find a solution to this problem because I would like to be able to view both angles at the same time on the app.

[robert williams1_277366747324670]

Hi. I am having the same problem with the Android app.

[Reolink Fiona]

Hi, there. May l know if have you connected the Trackmix to NVR? If so, the telephoto lens is temporarily unavailable in the app when the camera is connected to the NVR. Our engineers are still working on the new software.

If you use the Trackmix separately, can you see the icon indicated by the arrow in the picture below? Please make sure you have the latest version of App.

[DN_708974568837283]

@reolink-fiona when is this expected to be resolved?

[Mark_673339216634109]

@reolink-fiona any update? This severely limits the effectiveness of the camera it is literally sold with and named after the tracking ability and that can’t be viewed in the app.